Refunds & Returns
At artisan lane gifts we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased you can return them to us in their original condition and original packaging within 14 days and we will replace them or issue a full refund less any initial carriage charge
Under the distance selling regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
Trade account orders are B2B transactions and do not fall under the distance selling regulations. https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling
Non-stock items, which have been specially ordered, may have to be sent back to the producer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value
All items returned for exchange or refund must be accompanied with a copy of our returns form which you can print off by clicking on the following link: Refunds. Returning of items is the responsibility of the customer who is liable for the cost of returns and must first obtain authorisation to return goods from our sales team.
Providing the goods are in a resalable condition, a refund will be given. Ordinarily we’ll refund the original debit, credit or charge card used to purchase. Goods returned after 14 days may be subject to a restocking charge.
Your Right To Cancel
You may cancel your order for any reason up to the point where your order is dispatched. Any payments that are taken by us will be refunded in full within one working day.
Missing, incomplete or damaged goods
If your order hasn’t arrived or arrives incomplete or damaged, please first of all open your order acknowledgement email which you received after placing your order. This email contains all the information we require. Any missing or damaged items must be reported within 7 days. Please call our sales team on 07708 407063 or email firstname.lastname@example.org and we will deal with your complaint.